As the number of information system users increases, we are witnessing a related increase in the complexity and the diversity of their applications. The increasing functional complexity amplifies the degree of functional and technical understanding required of the user to make productive use of the application tools. Emerging technologies, increased and varied user interests and radical changes in the nature of applications give rise to the opportunity and necessity to re-examine the proper apportionment of cognitive responsibilities in human/system interaction. Examples illustrate the opportunities afforded by such an examination. A framework is presented that illustrates many of the tradeoffs that occur in a reapportionment activity. A knowledge-based architecture is proposed to facilitate both static and dynamic reapportionment decisions.
Fjelstad, Oystein D. and Konsynski, Benn R., "THE ROLE OF COGNITIVE APPORTIONMENT IN INFORMATION SYSTEMS" (1986). ICIS 1986 Proceedings. 4.