This paper describes how the author first became interested in, and identified with, helping users to play a major role in the design of their own computer-based work systems. It discusses some of the problems associated with a participative approach and sets out in detail a new approach to research that can assist our knowledge of how to design for people.
Mumford, Enid, "From Bank Teller to Office Worker : The Pursuit of Systems Designed for People in Practice and Research" (1985). ICIS 1985 Proceedings. 17.