Previously the authors developed a framework for observing key elements in the organizational environment. The art structure proposed was borrowed from film criticism, but the correlation between office environments and characteristics of the people who use them is grounded in individual research efforts of others. Since first proposing the mise-en-scbne framework as a tool for information analysts, the authors set out to determine if reliable and valid measures could really be developed. Once satisfied with their results, they attempted to use the technique to identify information requi rements in a regional bl ood service organization. Thls paper describes the problems encountered in rel ating physical surroundings to decision maker characteristics, improvements to the general framework, rel iabil ity, and validity limitations, and options for implementing the observational technique in a consulting project. Suggestions are provided for future research that woul d sol idify the useful ness of observing organizational environments.
Kendall, Kenneth E. and Kendall, Julie E., "Observing Organizati onal Environments: Is it Really of Any Use to the Information Analyst?" (1983). ICIS 1983 Proceedings. 7.