Eliciting user feedback is an integral part of developing management information systems. A field experiment was conducted to study the process of el iciting user feedback during the design of a new financial system. Two variables were investigated--presentation of a system document in "finished" versus "draft" appearance, and use of a structured (questionnaire) versus unstructured mode for obtaining response. Results show that (1) use of a questionnaire elicited feedback faster and with significantly higher quantity and total perceived quality, (2) there was no significant difference in quantity, perceived quality, or time to respond between draft and finished presentations, and (3) there was no statistical interaction between the study variables.
Salaway, Gail, "Eliciting User Feedback During System Development" (1981). ICIS 1981 Proceedings. 21.