The Middle East region is undergoing significant changes due to the growing number of people migrating to the cities. This has influenced the growth of progressive smart city initiatives and agendas, which seek to improve the quality of people’s lives using technology-enhanced services. From health care to transportation, platforms to support smart living services are being developed and promoted as part of these efforts. Thus far, there has been slow adoption of these new technologies. This paper explores why people resist the very technologies that are being created to improve their lives. We use innovation resistance theory to examine functional barriers that hinder the adoption of smart living services in Saudi Arabia, in order to help inform the policy and marketing efforts of governments seeking to establish smart cities.
Alharbi, Fayez; McAvoy, John; and Woodworth, Simon, "An Examination of Barriers to the Adoption of Smart Living Services: A Case Study of the Al-Madinah Region Development Authority" (2019). ICEB 2019 Proceedings (Newcastle Upon Tyne, UK). 24.