Corresponding Author

Wen-Chi Lai

Document Type



In the past 10 years, the hospitality industry's discussions on cloud technology have been ongoing to rise, but they had been stuck in the stage of paper talks, and there were no substantive action. In view of the huge potential of the intelligent hospitality industry market, and the related academic research literatures about the virtualized cloud architecture, AI technology application and intelligent virtual housekeeper system among in this industry is still relatively few. Therefore, I selected the industry success case led by Taiwan's Ministry of Science and Technology as a case study for this research, besides, quantified the system's trial operation phase, relevant operational performance results, as the focus of this intelligent hotel case implementation effectiveness evaluation.