Transiting from manual to electronic medical record (EMR) system is a managerial concern due to human resistance to change and potential interruption to the existing workflow operation. Using PLS-SEM, findings show that doctors’ perceived usefulness and ease of using the EMR system can be leveraged to enhance their dynamic capabilities for knowledge acquisition and deployment, thus having a positive impact on physician productivity. The study contributes towards policies and strategies that can enhance doctors’ dynamic capabilities to leverage the implementation of the EMR system towards improving physician productivity from a developing country perspective.
Liew, Ewilly J. Y.; Poh, Yeh-Han; Koh, Sharon G. M.; French, Juliana A.; and Teh, Pei-Lee, "The Use of Electronic Medical Record System on Dynamic Capabilities and Physician Productivity" (2018). ICEB 2018 Proceedings. 31.