Based on the technology typology view, this study propose three e-business modes: process-oriented EB, relationship-oriented EB, and knowledge-oriented EB. Then, they can be referred to different industry types (e.g., manufacturing, financial industry, and service, respectively). Further, the effects of IT capability on firm performance in these EB modes are compared. The preliminary empirical results shows that IT capability-enabled firm performance is more significant in process-oriented EB and not significant in relationship-oriented EB. The findings encourage firms to re-think different IT strategy according to the characteristics of their EB modes rather than only adopt a more general strategy (e.g., the development of IT capability).
Ong, Chorng-Shyong and Chen, Po-Yen, "The Relationship Between It Capability And Firm Performance In Different E-Business Modes" (2013). ICEB 2013 Proceedings (Singapore). 8.