Cloud computing offers the possibility to compose application landscapes with services from different cloud service providers. These application landscapes tend to change over time in their service composition, mainly based on the fact that requirements to the application landscape are changing, too. Therefore, the question arises, what happens if some services of the application landscape have to be transferred from one service provider to another. In this scenario, the particular service has to be returned to a service provider and has to be replaced by a service from another service provider. This return and replace-scenario involve multiple aspects on the system level, the data level, and the business process level. Current industrial practice show, that there are no satisfying solutions for this scenario. This paper investigates the return aspects of IT services in the case of cloud-based logistics application. By following the SCOR model, every section of the supply chain management process is explored. Based on this, recommendations for further investigations and practical applications are given.
Schrödl, Holger and Simkin, Paulina, "The Role Of “Service Return”: An Exploratory Study On Cloud Computing For Logistics" (2013). ICEB 2013 Proceedings (Singapore). 12.