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Several studies have investigated the usage of IT systems for logistics companies but only a few have been looking at after-sales services. Data from 81 European customers of two major logistics companies were analysed to determine perceptions toward e-logistics after-sales services. This research can be used as a conceptual model of how to react to commercial (B2B) customer expectations. Preliminary findings suggest that it will need structural, infrastructural and integrative design decisions to improve after sales services.