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Despite years of research into e-business systems, still little is reported on how various factors affect the ways local government councils experience benefits from e-procurement systems. We thus present the experience of a Melbourne-based council that has been using an e-procurement system for some time, and discuss the factors that the council perceives to have influenced the benefits arising from the use of that system. Senior management support, presence of e-catalogues, employee training in e-procurement systems, and willingness of suppliers to participate in council’s e-procurement implementation initiative, are found to be key factors. The implications of these factors are outlined.