Document Type

Work in Progress


The study aims to identify an evaluation framework and a measurement tool for e-government service delivery. E-government and e-participation initiatives are created to facilitate public administration and the political processes. Both initiatives are produced and presented on the same government websites. However, the evaluations are operated separately. Construct Development Methodology, a scale development for IS research, is applied. The review and adjustment of the DeLone & McLean Information System Success Model 2003 demonstrated the ability to add a variable to capture the essence of a phenomenon. The tool contributes to a better understanding of the evaluation of e-government service delivery.