This paper explores IS governance as it relates to systems support and maintenance (SS&M). We argue, that can be critically supportive of business operations, decision making, innovation and knowledge management strategies. Based on interviews with high level IS practitioners from large IT companies, we find that the value of SS&M as a potential link between the IT side and the business side of the organization, while recognized is still under-utilized. We enumerate and discuss a number of reasons for this situation from an IT governance perspective and call for a comprehensive research agenda to develop an integrated approach to link SS&M more closely.
Wang, William Y C; Pauleen, David; and Ho, Michael S C, "IT Governance For Systems Support And Maintenance – Views From CIOS In Multinational Enterprises" (2011). ICEB 2011 Proceedings (Bangkok). 12.