Document Type



This case is a B2B2C model (service provider vs. community vs. the elderly) of innovative tele-care service provision. The service provider under study is the Chu-Shan Show-Chwan Hospital, a district hospital. The community consists of the social welfare institutions such as temples, community care centers, and nursing homes. The elderly are either residents of the community or the nursing homes. The community, as a service promoter, contributes to the increased acceptance compared to the traditional B2C model. Many communities under study and some social welfare organizations are highly interested in providing health care service to the elderly, and will support future operations if the results are satisfactory. Through this project, the district hospital can extend its primary care function to communities, build up trust among people, and improve the physician-patient relationship