In mobile service partnership (MSP for short), partners’ opportunism has become a serious question which obsessed mobile network operators (MNO for short) and impedes healthy growth of mobile services chain. For loose-coupled interorganizational cooperation partnership, the implementation of formal control is often faced with many challenges. Meanwhile, mobile communication service industry is one of highestlevel IT/IS equipped sector, how IT/IS affects control mechanism in MSP is the main objective of this study.
Drawing from a typical case study, we identify what characteristics of MSP are more vulnerable to inclination of opportunism. On the other hand, we report the significant role that interorganizational system (IOS)-enabled process control played in curbing opportunism in MSP from this case. Lastly, we conclude some managerial implication of our study.
Nie, Lei and Zhang, Jinlong, "IOS–Enabled Control in Mobile Service Partnership - A Case Study" (2009). ICEB 2009 Proceedings. 60.