Document Type



In mobile service partnership (MSP for short), partners’ opportunism has become a serious question which obsessed mobile network operators (MNO for short) and impedes healthy growth of mobile services chain. For loose-coupled interorganizational cooperation partnership, the implementation of formal control is often faced with many challenges. Meanwhile, mobile communication service industry is one of highestlevel IT/IS equipped sector, how IT/IS affects control mechanism in MSP is the main objective of this study.

Drawing from a typical case study, we identify what characteristics of MSP are more vulnerable to inclination of opportunism. On the other hand, we report the significant role that interorganizational system (IOS)-enabled process control played in curbing opportunism in MSP from this case. Lastly, we conclude some managerial implication of our study.