This study used a sample of 293 government workers from Guangdong Province of Peoples Republic of China. Based on Delone and McLean's IS success model, we constructed the measurement scale for evaluating E-Government Applications success. We also examined impacts of five critical success factors (i.e. internal organization and management, quality of product and technology of suppliers, external technical environment, the external policy environment, and coordination and supportive ability of information center) on E-Government Applications. Some government characteristics and personal backgrounds were also included and explored as control variables.
It was found that these five critical success factors are significantly related among themselves. It was also found from the Pearson correlation coefficients that all but external policy environment were statistically related with E-Government Application. The level of government (the City government level) and personal role as a top leader were also found to be important government and personal factors associating with E-Government Application success.
A multivariate regression analysis was conducted to test five factors and two control variables. It is found that the model was statistically significant. Since the correlation among independent variables, it was found that internal organization management, external policy environment, City level government (a dummy variable) and user as a top leader (a dummy variable) were final significant variables.
This was a paper originated from a doctoral dissertation. Time and resources were limited. Some potential areas for improvements and suggestions for further study were also presented.
Chen, Alexander N. and Chen, Yumei, "Critical Success Factors on E-Government Application - From the View of Government Workers in Guangdong" (2009). ICEB 2009 Proceedings. 17.