Taiwan's flourishing tourism industry has stimulated the development of a small and medium-sized hotel industry, including leisure farms. Nevertheless, most small hotel operators lack sufficient hotel operation and management knowledge. Although the adoption of appropriate property management systems (PMSs) could help small hotels improve management performance, the huge purchase costs and maintenance expenses of conventional property management systems make them unsuitable for most leisure farms and other small hotels. In order to overcome this problem, this study tries to take a nominal leisure farm in South Taiwan as an example, and employs the "Web service" concept to create a suitable online property management system. The findings of this study reveal that a Web service model incorporating the concepts of "software as a service" and "service-oriented architecture" can successfully reduce software deployment time and costs, hardware adoption costs, and overall maintenance manpower costs.
Liu, Tsong-Zen and Lin, Meng-Cheng, "Constructing an Online Property Management System for Leisure Farms" (2009). ICEB 2009 Proceedings (Macau, SAR China). 123.