Enterprise resource planning (ERP) systems are software packages that allow companies to have greater real time visibility and control over their operations. Through a review of the ERP literature, seven critical success factors (CSFs) were identified based on the study of Nah and Delgado (2006). Content analysis was then employed on 16 published articles that reported CSFs for ERP. Correspondingly, this paper aimed to combine various results in order to determine the CSFs that contribute to success in the implementation of ERP systems. We found that the ERP CSFs referred to top management support and championship in a majority of articles, while communication was less mentioned.
Chang, She-I; Hung, Yu-Chung; and Tsao, Hsiu-Hui, "Critical Success factors for ERP Implementation: A content analysis of empirical Findings" (2007). ICEB 2007 Proceedings (Taipei, Taiwan). 7.