The paper is based on research into public service modernisation initiatives undertaken in County Donegal, reviewing these initiatives and setting out the progress achieved to date. Progress is evaluated in the context of international and national public service modernisation developments and the contribution made to the overall vision of delivering integrated public services. The interdependence between local and national initiatives is examined with the impact on outcomes evaluated. Key lessons emerging from the experience of using technology (eGovernment) to modernise service delivery are synthesised with a view to distilling the imperatives to be considered in maximising the benefits from eGovernment initiatives. EGovernment has a critical role to play in service modernisation with best results likely to be achieved through incorporating technology into an integrated service modernisation strategy. Imperatives to be addressed are set out, along with a roadmap for use in undertaking a complex public service modernization programme.
Kieran, Tony and McDonagh, Joe, "Electronic Government and Public Service Modernisation: Experience from the Frontline" (2006). ICEB 2006 Proceedings (Tampere, Finland). 8.