The paper addresses an issue of measurement of team knowledge. Different, though related, views on team knowledge, namely transactive memory system and team mental models, are discussed. Transactive memory system is a concept of a group memory. It consists of individual expertise of team members as well as their knowledge of “who knows what” and is based on communication. Team mental model is a shared organized understanding of team’s environment. The emphasis in the paper is given to measurement of transactive memory system. Research on team mental models is considered as supplementary. Reviews of approaches to measurement of team knowledge as well as research to date on transactive memory system in organizational settings are presented. An example that reveals contradiction between results of measurement of transactive memory system and team mental model is provided. The paper finishes with the discussion of research gaps identified in the literature and discovered in the example presented.
Kitaygorodskaya, Natalia, "Measurement of Team Knowledge: Transactive Memory System and Team Mental Models" (2006). ICEB 2006 Proceedings (Tampere, Finland). 59.