This article investigates competences in adoption and assimilation of business-to-business e-services. An in depth case study of an e-service system, the e–service provider and eservice customers is conducted. The results show that two main competences, vision and control, are important at top management level for the adoption of e-service. At individual level, eleven competences categorized as technical, interpersonal and conceptual were found important for the successful assimilation of e-services.
Scupola, Ada, "Understanding E-Competences in Adoption and Assimilation of E-Services" (2006). ICEB 2006 Proceedings (Tampere, Finland). 52.