In this study, the performance impacts of information systems (IS) support for two key knowledge management activities (knowledge creation and knowledge sharing) were assessed with both survey and archival data. The results showed that IS support for knowledge creation and IS support for knowledge sharing had direct positive effects on labor productivity. Coupled with unique, complementary organizational resources, both types of IS support exerted positive effects on profitability.
Zhang, Michael J., "An Empirical Assessment of the Performance Impacts of Is Support for Knowledge Management" (2005). ICEB 2005 Proceedings (Hong Kong, SAR China). 88.