Knowledge management systems (KMS) are commonly tacit patterns practiced in Thai communities. Effective KMS is essential to successfully implement knowledge management (KM) and sustainable development organization. Appropriate model of total quality management (TQM) for Thai community’s knowledge management systems will be designed. This study incorporated the concepts and theories of TQM models, KM and KMS in Thai communities. Index and standard of knowledge quality are analyzed and integrated concept of analytical TQM and Delphi technique are applied.
Janpen, Poonsook; Praneetpolgrang, Prasong; and Horadal, Pong, "Total Quality Management (TQM) Model for Knowledge Management Systems (KMS) in Thai Communities" (2005). ICEB 2005 Proceedings. 100.