As the knowledge-based economy time comes, the core of business process is transforming financial intensive into technology intensive and knowledge intensive gradually. However, the value of knowledge itself can’t be measured easily. We must evaluate and investigate the performance of knowledge management through activities of knowledge management process. During the performance evaluation process, many uncertain factors must be considered. It is also involved ambiguity occurred by human subjective judgment. Therefore, a performance evaluation model of knowledge management is proposed in this paper by combining Fuzzy Delphi with Fuzzy AHP. Finally, a numerical example is given to demonstrate the procedure for the proposed method at the end of this paper.
Chen, Chentung and Huang, Shu-Hui, "A Knowledge Management performance evaluation model based on fuzzy set theory" (2003). ICEB 2003 Proceedings. 32.