Internet-enabled e-Banking Systems and Customer Responses

Authors

Ziqi Liao, Department of Finance and Decision Sciences, Hong Kong Baptist University, Kowloon, Hong KongFollow
Wing-Keung Wong, Department of Economics, National University of Singapore, Ken Ridge, SingaporeFollow

Document Type

Article

Abstract

This paper presents an empirical study of Internetenabled e-banking systems and customer responses on the basis of structural equation modeling. The results suggest that perceived usefulness, ease of use, system security, quality services and convenience represent the major avenues affecting customer interactions with e-banking services. The findings provide commercial banks with meaningful information for developing commercially sustainable Internet-enabled e-banking systems.

Recommended Citation

Liao, Ziqi and Wong, Wing-Keung, "Internet-enabled e-Banking Systems and Customer Responses" (2003). ICEB 2003 Proceedings (Singapore). 11.
https://aisel.aisnet.org/iceb2003/11