Employees generally need to solve various situations of problems occurred during task-executions in e-business. Such problem-solving behaviors contain rich information helpful to provide effective knowledge support. This work proposes a mining framework to discover problem-solving knowledge by analyzing problem-solving behaviors recorded in an intranet portal log file. The discovered knowledge can provide guidance and support to assist employees handle various situations of problems.
Ke, Chih-Kun and Liu, Duen-Ren, "Discovery and Support of Problem-Solving Knowledge in e-Business" (2003). ICEB 2003 Proceedings (Singapore). 103.