Document Type



One way to enhance the success of supply chain is through the adoption of e-logistics. Much literature discusss the success stories of supply chain, it is however lacked of the determination of its success factors in the e-logistics environment. Extranet is considered as an enabler/system that could enrich the betterment of service quality in e-logistics. This paper identifies four success factors influencing to the success of Extranet; namely the quality of system, information, service and work performance. Furthermore, the analysis on its significant decision variables in each success factor through the concept of SERVQUAL is also presented.