One way to enhance the success of supply chain is through the adoption of e-logistics. Much literature discusss the success stories of supply chain, it is however lacked of the determination of its success factors in the e-logistics environment. Extranet is considered as an enabler/system that could enrich the betterment of service quality in e-logistics. This paper identifies four success factors influencing to the success of Extranet; namely the quality of system, information, service and work performance. Furthermore, the analysis on its significant decision variables in each success factor through the concept of SERVQUAL is also presented.
Chow, Wing S., "Perceived Importance of Success Factors of Firms Practicing E-Logistics in Supply Chain: An Exploratory Study on Extranet" (2002). ICEB 2002 Proceedings. 21.