Corresponding Author

Glenn A. Metts, Department of Management, The University of Toledo, Ohio, USA;

Document Type



This paper investigates the relationship between supply chain strategy and TQM practices. We empirically test the relationships among strategic quality planning, supplier based relationships, product design, product innovation, dependable deliveries, and value to customer quality. The findings suggest that the success of some TQM practices, as reflected in the value-to-customer are influenced by supply chain principles such as developing appropriate supplier relationships. In addition, the present study verifies positive linkages between certain TQM practices like product design and innovation, and value to customers. Structural equation modeling is used for finding and testing relationships between the various constructs.