Experiments with negotiation software agents’ in frictionless commerce indicate potential for destructive behaviour. Most of the agents are capable of engaging in auctions and have no ability to conduct complex business negotiations. Recognizing that people and software agents operate in different although overlapping spheres we propose an environment in which negotiation and decision support systems work together with software agents in electronic negotiations. Based on our experiences with the Inspire system we constructed an environment comprising software agents, and negotiation and decision support systems. One agent monitors the process, facilitates the use of Inspire, interprets the negotiators’ activities and provides methodological advice. The architecture of this environment is based on the separation of user support functions from the autonomous software activities, separation of the support for individuals from facilitation and mediation; and scalability and the ability to provide linkages with the existing software.
Kersten, Gregory (Grzegorz) and Lo, Gordon, "Negotiation Support Systems and Software Agents in E-Business Negotiations" (2001). ICEB 2001 Proceedings (Hong Kong, SAR China). 48.