Analyzing the Impact of Digitization on Business Operations

Schedule
2021
Monday, January 4th
12:00 AM	Introduction to the Minitrack on Analyzing the Impact of Digitization on Business Operations Yabing Jiang, Florida Gulf Coast University Abraham Seidmann, University of Rochester Jie Zhang, University of Texas at Arlington Online 12:00 AM - 12:00 AM Visit Site
12:00 AM	The Value of Humanization in Customer Service Yang Gao, University of Rochester Huaxia Rui, University of Rochester Shujing Sun, The University of Texas at Dallas Online 12:00 AM - 12:00 AM Visit Site

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