Schedule

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2021
Monday, January 4th
12:00 AM

Introduction to the Minitrack on Analyzing the Impact of Digitization on Business Operations

Yabing Jiang, Florida Gulf Coast University
Abraham Seidmann, University of Rochester
Jie Zhang, University of Texas at Arlington

Online

12:00 AM - 12:00 AM

The Value of Humanization in Customer Service

Yang Gao, University of Rochester
Huaxia Rui, University of Rochester
Shujing Sun, The University of Texas at Dallas

Online

12:00 AM - 12:00 AM