The COVID-19 pandemic caused most companies and organizations to start utilizing remote work. Naturally, this gave rise to many issues regarding employee performance, communication and collaboration especially in the early stages of the pandemic. Since the beginning of the pandemic organizations and employees have learned to cope with the situation. In this paper we wanted to study how the COVID-induced remote work period has impacted organizational knowledge creation processes. By conducting a case study in a higher education organization, we conclude that the SECI-mode of socialization was affected the most by the remote work period. In addition, we found no differences between genders. Younger employees were better at combination and employees from ICT-department coped better with socializing during the remote work period. Based on the results of the study we conclude that if remote work remains dominant organizations might stand to lose more tacit knowledge due to lowered socialization over time.
Räisänen, Teppo; Heikkinen, Kari-Pekka; and Kangasoja, Jussi, "THE IMPACT OF REMOTE WORK ON ORGANIZATIONAL KNOWLEDGE CREATION" (2023). ECIS 2023 Research Papers. 347.