Organizations employ process mining to discover, check, or enhance process models based on data from information systems to improve business processes. Even though process mining is increasingly relevant in academia and organizations, achieving process mining excellence and generating business value through its application is elusive. Maturity models can help to manage interdisciplinary teams in their efforts to plan, implement, and manage process mining in organizations. However, while numerous maturity models on business process management (BPM) are available, recent calls for process mining maturity models indicate a gap in the current knowledge base. We systematically design and develop a comprehensive process mining maturity model that consists of five factors comprising 23 elements, which organizations need to develop to apply process mining sustainably and successfully. We contribute to the knowledge base by the exaptation of existing BPM maturity models, and validate our model through its application to a real-world scenario.
Brock, Jonathan; Löhr, Bernd; Brennig, Katharina; Seger, Thilo; Bartelheimer, Christian; von Enzberg, Sebastian; Kühn, Arno; and Dumitrescu, Roman, "A process mining maturity model: Enabling organizations to assess and improve their process mining activities" (2023). ECIS 2023 Research Papers. 256.