Algorithmic Control in Platform and Traditional Work Settings: An Updated Conceptual Framework
Algorithmic control (AC) is an emerging phenomenon shaping the future of work. While AC is already well established in the platform economy, it is also gaining traction in traditional organizations. Given that AC represents a new phenomenon, it still suffers from a relatively immature conceptual basis. Here, an up-and-coming conceptual AC framework is the so-called “6R” framework by Kellogg et al. (2020). This framework, however, has not been conceptually and empirically tested yet, which is the focus of the study at hand. To test the 6R framework, we use a combination of a literature review (top-down) and interviews (bottom-up). Our study sets forth to refine and extend the framework, resulting in an updated 5RSM framework of AC. The proposed framework represents an updated conceptualization of AC, applicable to both platform and traditional work settings, and lays the foundation for future research, including scale development.
Hirsch, Felix; Alizadeh, Armin; Wiener, Martin; and Cram, Alec W., "Algorithmic Control in Platform and Traditional Work Settings: An Updated Conceptual Framework" (2023). ECIS 2023 Research Papers. 247.