The integration of new technologies as well as the need to increase customer satisfaction and reduce costs require companies to continuously analyze and improve their business processes. Hence, Business Process Improvement (BPI) ranks high on the agenda of many companies. However, existing methods like Six Sigma are often perceived as overly complex for projects with a limited scope. Therefore, more and more companies focus on the application of a few selected BPI techniques only, which are logically arranged in the form of “roadmaps” to tackle process weaknesses. Against this backdrop, the concept of “tool-supported situational roadmap development for BPI” along with a corresponding prototype are introduced. The approach builds on conceptual modeling and is technically realized by means of a metamodeling platform. Accordingly, the research offers practitioners a solution to systematically create project-specific roadmaps for BPI to improve process performance.
Johannsen, Florian, "SITUATIONAL ROADMAP DEVELOPMENT FOR BUSINESS PROCESS IMPROVEMENT VIA A MODELING TOOL" (2023). ECIS 2023 Research-in-Progress Papers. 25.