Integrated care is a promising approach to create connectivity, alignment, and collaboration in a network of health care providers, especially for people with long-term and complex conditions. It aims at improving care quality, but a common, standardised quality management approach for such networks is still missing. In this context, care pathways are recognised as important quality management tools. They define key goals of care and organise actions to achieve them. However, their utilisation in terms of quality management is lacking methodological support. The article provides the conceptual foundations as part of a design-oriented research project that aims to develop a method for the utilisation of care pathways for quality management purposes in inte-grated care settings. Therefore, the realm of process quality in integrated care is analysed and structured by means of a classification framework. Moreover, relevant concepts for the integration of quality indicators in care pathways are analysed and represented with a semi-formal domain ontology. These conceptualisations prepare the next steps in the project’s research agenda. These comprise the development and evaluation of an indicator-driven care pathway modelling lan-guage and its application for quality management in integrated care. This approach could make quality of integrated care more transparent and manageable.
Richter, Peggy, (2019). "BRINGING CARE QUALITY TO LIFE: TOWARDS QUALITY INDICATOR-DRIVEN PATHWAY MODELLING IN HEALTH CARE NETWORKS". In Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. ISBN 978-1-7336325-0-8 Research-in-Progress Papers.