Cooperation visualisation is used for planning, coordinating, and controlling enterprise cooperation within cross-organisational knowledge management. Visualisation is created using different modelling languages like BPMN 2.0. In this research paper we focus on the usability evaluation of cooperation visualisation in enterprises. We developed a usability evaluation framework and derived a model of hypotheses from it. This model is also linked to usability theory and verified with empirical results. Quantitative data from 432 managers with experience in using visualisation for enterprise cooperation has been collected and the causal model has been tested using the structure equation modelling method partial least squares. The empirical study reveals a critical path for usability evaluation of cooperation visualisation in enterprises. For theory, the impact of organisation properties and usage attributes on the usability of cooperation visualisation in enterprises is demonstrated. For practice, especially the user properties, further usage conditions, usage requirements, and usage variants are supporting the critical usability evaluation path and aid to improve management decisions, model interpretation and usability of cooperation visualisation in enterprises.
Kolek, Erik and Bittner, Eva, (2017). "Usability Evaluation of Cooperation Visualisation in Enterprises: Framework Development and Validation Based on Empirical Results". In Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017 (pp. 1631-1646). ISBN 978-989-20-7655-3 Research Papers.