Electronic invoice processes are characterized by various software solutions, legal uncertainty, heter-ogeneous demands, lack of know how, and information system infrastructure incompatibilities. Due to this complexity and the uncertainty that companies face, a holistic map of risk factors of e-invoice processes is required. Companies must be conscious not only about potential opportunities but also about potential risks before they change their business processes and their information systems’ archi-tecture. Potential risk factors are identified theoretically and empirically evaluated with a quantitative expert survey that investigates risk probabilities and potential losses associated with these factors. The empirical analysis reveals that the investigated factors are valid and reliable. After conducting an ex-plorative factor analysis, 37 statistically significant risk factors are grouped into ten risk dimensions: process organization, standard, environment, project management, strategy, acceptance, system, pro-cess execution, security, and change management.
Cuylen, Angelica; Kosch, Lubov; and Breitner, Michael, "Why Are Electronic Invoice Processes Risky? - Empirical Analysis and Discussion of Risk Factors" (2015). ECIS 2015 Completed Research Papers. Paper 34.