In public discussion, IT sometimes has a stamp as a troubled and unpredictable technology. As IT systems become larger and interconnected, its failures will have wider effects. This raises a question as to how widely IT-related failures in organizations affect their surrounding society and public image and how this in turn reflects on the dynamic situation in the organization and its system. There is a lack of this kind of broad view research in IT domain on failure effects in corporate environments. We conducted a news survey in order to see how and what the media informs about information system failures in organizations and society. We analyze a case of an unsuccessful software system integration and its effects on a large scale, according to how media have informed about it.
Tervo, Heli and Wiander, Timo, "Failures and Image" (2010). ECIS 2010 Proceedings. 17.