SMMEs are seen as an important avenue for promoting the economic development in South Africa. With the high prevalence of mobile phones in the country, these devices are seen as a means of leapfrogging the typical technological development path and providing SMMEs with the benefits of mobility and Internet access. A nationwide survey was conducted amongst SMMEs in South Africa to gain an understanding of: their characteristics including the demographics of the owner/manager and characteristics of the business, the use of mobile phones in the business, the relevant skills of the SMMEs’ owner/managers, their means of Internet access, and their business operations challenges. The main findings indicated that despite relatively high levels of education, and despite strong uptake of mobile phones, their usage was very basic and the true benefits of mobile telephony and Internet access were not being realized by the SMMEs. Conclusions are drawn and recommendations made to address the situation.
Hooper, Val; Kew, Jacqui; and Herrington, Mike, "The use of Mobile Phones by SMMEs in a Developing Economy: The Case in South Africa" (2010). ECIS 2010 Proceedings. 162.