This paper presents the results of a case study on the impacts of implementing Enterprise Content
Management Systems (ECMSs) in an organization. It investigates how these impacts are influenced by
the functionalities of an ECMS and by the nature of the ECMS-supported processes. The results confirm
that both factors do influence the impacts. Further, the results indicate that the implementation of
an ECMS can change the nature of ECMS-supported processes. It is also demonstrated that the functionalities
of an ECMS need to be aligned with the nature of the processes of the implementing organization.
This finding confirms previous research from the Workflow Management domain and extends it
to the ECM domain. Finally, the case study results show that implementing an ECMS to support
rather ‘static’ processes can be expected to cause more and stronger impacts than the support of
‘flexible’ processes.