Why risk management matters in IT outsourcing - A systematic literature review and elements of a research agenda
In this paper, we present a systematic literature review in the field of IT Outsourcing with a focus on
risk management. The source material of the review consists of 97 high quality journal articles
published in 18 journals between 2001 and September 2008. Besides an analysis of related work, this
review provides an overview of applied research methods and theories in the field of IT Outsourcing.
The articles are then analyzed from a risk management point of view to highlight key risk factors and
their specific impact on IT Outsourcing. Identified risk factors are further analyzed in order to assign
each risk factor to the phases of a typical IT Outsourcing process (life-cycle). The results of the review
show that empirical research is the most applied method and that action research and reference
modelling have not been used at all so far. Furthermore, elements of a research agenda are discussed
in order to determine further steps to the construction of a reference model for risk management in IT
Outsourcing. This paper mainly aims at an audience of experienced researchers in the field of IT
Outsourcing who are looking for research ideas and at junior scientists (e.g. PhD students) entering
this emerging field of research.
Martens, Benedikt and Teuteberg, Frank, "Why risk management matters in IT outsourcing - A systematic literature review and elements of a research agenda" (2009). ECIS 2009 Proceedings. 451.