Understanding citizens' behavioural intention in the adoption of e-government services in the state of Qatar
Electronic government (e-government) has shown encouraging results in developed
countries in the context of delivering electronic information and services to citizens.
However, despite the many lessons that can be learned from the experiences of those egovernment initiatives, developing countries are still faced with various issues
pertaining to their implementation of e-government services. Like many other
developing countries, the e-government initiative in the state of Qatar has faced a
number of challenges since its inception in 2000. Using a survey based study this paper
describes citizens’ behavioural intention in terms of applying the Unified Theory of
Acceptance and Use of technology (UTAUT) model to explore the adoption and
diffusion of e-government services in the state of Qatar. Analysis of the results indicates
that there is significant positive relationship between performance expectancy, effort
expectancy, social influence and behavioural intention to use e-government services for
the citizens of Qatar. Implications for practice and research are discussed.
Al-Shafi, Shafi and Weerakkody, Vishanth, "Understanding citizens' behavioural intention in the adoption of e-government services in the state of Qatar" (2009). ECIS 2009 Proceedings. 430.