Towards a service governance framework for the internet of services
The paradigm of the Internet of Services envisions trade on a global service-enabled internet.
Companies, which participate in this new world of services, face the challenges of changing market
conditions, new competitive threats, and new legal regulations. Service-oriented Architectures (SOA)
provide a promising way to address some of these challenges at the level of the company’s IT
infrastructure. In order to guideline an enterprise’s organization and IT and ensure smooth
operations, governance frameworks have been established. More specifically, IT Governance and
recently SOA Governance have been introduced. The basic structure of IT Governance frameworks is
applicable to an SOA. However, they lack functionality or applicability concerning SOA-specific
challenges. Current approaches, which focus on mere SOA Governance, lack framework scope and
are mostly driven by individual companies. This issue aggravates taking into account the shift to an
Internet of Services. We identify key issues and provide initial insights on building blocks for a Service
Governance Framework which enables operations for companies in a moderated service network. We
discuss service life cycle phases, stakeholder roles, and management processes taking into
consideration existing frameworks such as ITIL and CObIT as well as industry-specific approaches
from companies such as SAP, Oracle, and HP.
Janiesch, Christian; Niemann, Michael; and Repp, Nicholas, "Towards a service governance framework for the internet of services" (2009). ECIS 2009 Proceedings. 423.