The application of a phenomenological framework to assess user experience with museum technologies
Providing visitors with a valuable experience of the past has become a crucial mission for cultural
heritage institutions. The experience of the past is one where visitors understand the museum’s
communications about the meaning of artefacts and where visitors undertake an active role in
interpretation and reflection on the past. Several studies promote technologies as a good way for
museums to reenergize their relationships with their visitors. But even as some research has
concentrated more and more on visitor experiences, this work has neither particularly stressed on
visitors’ experience of the past nor on their evaluation of museum technologies with respect to their
potential for engendering a better experience of the past.
Monod and Klein (2005) elaborated a phenomenological framework with six criteria to evaluate IT
used in the cultural heritage. Since it has not been empirically “validated” yet, the objective of this
paper is to employ these criteria with samples of users of museum technologies and in the process
determine whether these criteria can be met by IT.
Our field study indicates that technologies available in museums positively contribute to an experience
of the past.
Pallud, Jessie, "The application of a phenomenological framework to assess user experience with museum technologies" (2009). ECIS 2009 Proceedings. 395.