Service analysis - A critical assessment of the state of the art


The service-orientation paradigm has not only become prevalent in the software systems domain in

recent years, but is also increasingly applied on the business level to restructure organisational

capabilities. In this paper, we present the results of an extensive literature review of 30 approaches

related to service identification and analysis for both domains. Based on the consolidation of a

superset of comparison criteria for service-oriented methodologies found in related literature, we

compare and evaluate the different characteristics of service engineering methods with a focus on

service analysis. Although a close business and IT alignment is regarded as one of the core beneficial

promises of service-orientation, our analysis suggests that there is a lack of unified, comprehensive

methodology for service identification and analysis integrating and addressing both domains. Thus,

we discuss how our results can inform directions for future research in this area.

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