Service analysis - A critical assessment of the state of the art
The service-orientation paradigm has not only become prevalent in the software systems domain in
recent years, but is also increasingly applied on the business level to restructure organisational
capabilities. In this paper, we present the results of an extensive literature review of 30 approaches
related to service identification and analysis for both domains. Based on the consolidation of a
superset of comparison criteria for service-oriented methodologies found in related literature, we
compare and evaluate the different characteristics of service engineering methods with a focus on
service analysis. Although a close business and IT alignment is regarded as one of the core beneficial
promises of service-orientation, our analysis suggests that there is a lack of unified, comprehensive
methodology for service identification and analysis integrating and addressing both domains. Thus,
we discuss how our results can inform directions for future research in this area.
Kohlborn, Thomas; Korthaus, Axel; Chan, Taizan; and Rosemann, Michael, "Service analysis - A critical assessment of the state of the art" (2009). ECIS 2009 Proceedings. 377.