Information infrastructure governance and windows of opportunity
In this paper we discuss the challenges of managing large-scale information infrastructures. Various
management models, such as the IT governance model, propose structured approaches for
management of an organization’s infrastructure. This paper argues both theoretically and empirically
that such an approach to information infrastructure governance has its limitations. The paper is based
on empirical material from three change processes in information infrastructures in the context of
health care. We present case vignettes that illustrate how these processes evolved along unexpected
trajectories, subject to factors beyond the control of management. To conceptualize these phenomena
we draw on literature that conceptualize change as emerging from the meeting between multiple
parallel streams of activities. The interactions between the various streams open up windows of
opportunities that affect the information infrastructure development. We argue that such
conceptualizations more realistically depict how large-scale information infrastructures evolve, and
hence how they can be (or not be) managed.
Sun, Violeta; Aanestad, Margunn; Skorve, Espen; and Miscione, Gianluca, "Information infrastructure governance and windows of opportunity" (2009). ECIS 2009 Proceedings. 322.