Consumer acceptance of biometrics for identity verification in financial transactions


Biometrics can unequivocally verify a person’s identity and, thus, have significant potential to curb the crime of identity theft, which costs individuals, organizations, and society billions of dollars annually. While financial institutions may be highly motivated to examine the feasibility of adopting biometrics for identity verification, research regarding consumer acceptance of this technology is limited. This paper proposes and empirically validates a research model for consumer acceptance of biometric identity verification for financial transactions. Additionally, conditions of voluntariness and user control are explored for their effects on user attitudes within this context. Implications for theory, practice, and future research are outlined.

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