To actually gain organizational value from investments in Information technology (IT) is a widely
known problem that many businesses today struggle with. This paper presents an interpretative case
study of three public fire rescue service organizations in Sweden. The aim of the study is to investigate
what problematic issues that could be raised in achieving organizational value of IT in public
organizations. The study indicates that the absence of strategies and IT evaluation methods create
fragmented, uncoordinated IT-investment activities, which in turn creates a frustration at all levels of
the organization. The public sector invests heavy in IT, seemingly with poor management control. The
consequences will be misuse of resources and unnecessary high IT costs. We argue that the use of
formal evaluation methods would help the situation, but that economic methods are not enough as the
sole solution. A combination of the economic and the Interpretative IT Evaluation approach seems
more promising in order to capture both efficiency and effectiveness aspects.
Frisk, Elisabeth and Ljungberg, Jan, "Using grounded theory for studying business process management phenomena" (2009). ECIS 2009 Proceedings. 137.