As language is the venue for the concretisation of concepts and entities in information systems
development (ISD), language unambiguousness is understood as an ideal basis for the success of the
consolidation process in information systems development. In contrast, a fundamental postulation of
language theories is the inherent ambiguity of natural language. Therefore, the analysis of how
language consensus can be reached in an effective manner is of particular interest for collaborative
ISD. We claim that the effectiveness of ISD depends on the ability to manage the question of how
people deal with language in practice and reach consensus in the concrete ISD process. This
requirement leads us to the point of emergence of language: the language interaction setting. Hence,
we analysed the language interaction in an ISD project and identified different language interaction
levels which serve as orientation for specific interventions in an interaction setting, enabling an
intensification of consensus negotiation.
Corvera Vargas, Marianne, "IS project evaluation methodology - Science or art?" (2009). ECIS 2009 Proceedings. 127.