The uncertainties of information system development (ISD) provide many routes that end in poor

project outcomes. These uncertainties produce opportunities for IS researchers who are continually

exploring the complexities of information system development. In this paper, which is a work-inprogress, we are focusing on the implementation of enterprise systems in three universities in


We adopt a socio-technical process model which provides us with a vehicle to describe an in-depth

analysis of the phenomena under examination. By examining the notions of technology and knowledge

transfer in ISD, this paper explores the intricate relationships and interactions between its human and

non-human actors in the attempts to construct various network alliances. We end with some

suggestions for research and practice.