The uncertainties of information system development (ISD) provide many routes that end in poor
project outcomes. These uncertainties produce opportunities for IS researchers who are continually
exploring the complexities of information system development. In this paper, which is a work-inprogress, we are focusing on the implementation of enterprise systems in three universities in
We adopt a socio-technical process model which provides us with a vehicle to describe an in-depth
analysis of the phenomena under examination. By examining the notions of technology and knowledge
transfer in ISD, this paper explores the intricate relationships and interactions between its human and
non-human actors in the attempts to construct various network alliances. We end with some
suggestions for research and practice.
Ahmad, Abdul A. and Newman, Mike, "Towards a research framework for a human development-based "bottom of the pyramid" ICT development strategy in South Africa" (2009). ECIS 2009 Proceedings. 103.